Return & Refund Policy

At Silva Essentials, your satisfaction means everything to us. We take pride in offering premium-quality wellness products and stand by their effectiveness and safety. However, if you’re not completely satisfied, here’s how we can help:

Returns

Due to the personal and hygienic nature of our products, we do not accept returns unless the item is damaged, defective, or incorrect.

To be eligible for a return:

• You must notify us within 48 hours of receiving the order.
• The product must be unused, sealed, and in its original packaging.
• Send us an email with your order ID, photos of the issue, and a brief description at support@silvaessentials.com.

 

 

Refunds

Once your return request is approved, you may choose between:

• A full refund to your original payment method, or
• A replacement product or store credit.

Refunds are processed within 5–7 business days after approval.

Shipping charges are non-refundable unless the return is due to our error.

 

 

Damaged or Incorrect Items

If your product arrives damaged, expired, or incorrect:

Email us at support@silvaessentials.com within 48 hours with photos and order details.

We’ll make it right with a replacement, refund, or store credit.

 

Non-Returnable Items

• Used or opened products
• Digital products (eBooks, journals, downloads)
• Gift cards and promotional items

 

Need Help?

If you’re unsure about eligibility or need support, we’re here to assist.
Reach out at support@silvaessentials.com or via our Contact Page.