Terms & Conditions

Terms & Conditions

Welcome to Silva Essentials. These Terms and Conditions (“Terms”) govern your use of our website www.silvaessentials.com (the “Site”) and the purchase of any products offered by Silva Essentials (“we,” “us,” or “our”).

By accessing the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Use of the Website

  • You must be at least 18 years old or accessing the Site under the supervision of a parent or legal guardian.
  • You agree to use the Site only for lawful purposes and in accordance with these Terms.
  • You are responsible for maintaining the confidentiality of your account and password.

2. Product Information

  • All products are for personal use only and not for resale or commercial distribution.
  • We aim to display accurate product descriptions and prices but do not guarantee they are always error-free or current.
  • As our products are hand-blended in small batches, slight variations in appearance or scent may occur.

3. Orders & Payments

  • Orders are subject to availability and acceptance. We reserve the right to cancel any order at our discretion.
  • Payments must be completed at checkout using the listed payment methods.
  • We use PayUMoney for secure transactions.
  • All prices are in INR and inclusive of applicable taxes unless stated otherwise.

4. Shipping & Delivery

  • We currently ship only within India.
  • Refer to our Shipping & Delivery Policy for details.
  • Orders are shipped via Shiprocket and their delivery partners.
  • We are not liable for delays caused by third parties, weather, or unforeseen events.

5. Returns & Refunds

  • Returns are only accepted if the product is defective, damaged, or incorrectly delivered.
  • See our Return & Refund Policy for details.

6. Intellectual Property

  • All content on the Site is the intellectual property of Silva Essentials and protected by applicable laws.
  • Content may not be reproduced, copied, or exploited without our written permission.

7. User-Generated Content

  • By submitting reviews or feedback, you grant us permission to use it for promotional purposes without compensation.

8. Third-Party Links & Services

  • The Site may link to third-party websites. We are not responsible for their content or policies.
  • We use Shiprocket and PayUMoney as third-party providers.

9. Limitation of Liability

  • Our products are for external use only and should be used as directed.
  • We are not liable for indirect, incidental, or consequential damages from the use or misuse of our products or site.

10. Indemnification

  • You agree to indemnify and hold Silva Essentials harmless from any claims or losses due to your breach of these Terms or misuse of the Site.

11. Governing Law & Jurisdiction

  • These Terms are governed by the laws of India.
  • All disputes shall be subject to the jurisdiction of the courts of Pinjore, Haryana.

12. Contact Us

If you have questions about these Terms, please contact us: